@Inna22
As @Christine615 says, there are always those who do not know when to stop pushing the choke and I know exactly how you are feeling Inna. As hosts I think all of us do what we do because we genuinely want to help. That is evidenced by the effort we all put into what we do. We all like to feel we have done our best, put in that extra yard for the guest......and when it's not enough, it does hurt.
I was a bit hurt today! This morning I got only the second 3 star review that I have had since I have been hosting. In over 400 reviews (369 of them here on Airbnb) I have only ever had 1 x 3 star before today.
The things I got pinged on were.....
Cleanliness.....Just inside the entry door there is a European Wasp nest high up on the wall. There is nothing in it, we had the exterminator in 2 years ago and he got rid of the inhabitants and he was going to knock the nest itself off the wall. I stopped him because it looked quite cool, you don't see their nests often because they build underground. I explain to every guest what it is and why it's there, they all understand that and appreciate it for what it is, most are really intrigued by it...... but this guest took exception to it!
He also gave me a 3 star for value, a 3 star for location, and for accuracy.
When I saw that, it hurt, it hurt me terribly. I would lay a bet I put more effort into what I do than what he puts into what he does.
In the great scheme of things it doesn't matter, it probably says more about him than it says about me but Inna, we have this inbuilt sense that we want to help.....and when what we do is not good enough, it hurts!
I understand how you feel!
Cheers.......Rob