First 4 star review

[Kevin3247]

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even during their stay they received flowers and freshly laid chickens eggs. We didnt speak the same language as the guests, but I thought we managed that ok. The listing and house rules are pretty clear. Not sure how we could have given them a 5 star stay...... or if anyone could. I feel like Air BnB is just way too hard. Even cleanliness was only 4 and the residence is spotless. I feel they want $1000 night accommodation for $200. THink i'll give up. 4.75 rating after 4 bookings doesnt sound goos

[Kevin3247]

4.75 rating after 4 bookings doesnt sound good 🙂 @Trude0 

[Trude0]

Please immediately stop asking yourself what more you could have done for the guest - I’m sure it had nothing to do with you, that this was simply ”that kind of guest”.

The good thing is that their written review was great, as are your other reviews. So they only hurt your overall rating, which will not take too long to fix (do the maths). 

4.75 after 4 bookings might affect you a bit in search rank, but not too badly. And as soon as a guest sees your reviews, they will not worry about the average rating.

Giving up because of this, would be a serious overreaction. 😉