Announcements

Winter Release Q&A with Airbnb’s Christy Schrader

Winter Release Q&A session

Guests coming to my guest house more than agreed in reservation list.

Ikhtiyor0
Level 2
Bukhara, Uzbekistan

Guests coming to my guest house more than agreed in reservation list.

I have received in a reservation from a guest for 8 people. But when they check in they they were 9 persons. When I asked for extra money for 1 person more he refused me telling he reserved the whole guest house. Actually I have several prices for 5, 6, 7, 8, 9 and 10 persons. What can you advise. Can I tell about it to airbnb? 

1 Reply 1
Helen3
Top Contributor
Bristol, United Kingdom

Explain to the guests that your property is based on a per person for any guests over five and that if he had put in the correct number of guests staying when he booked he would have been charged correctly on booking . @Ikhtiyor0  say you are sorry that he has misunderstood the basis on which he made the booking .


have you sent the guest a request to amend the booking .

 

if he doesn't pay for the ninth  person you can ask them to leave .

 

you are of course likely to get a less then sterling review but you're likely to get one anyway and you can leave an honest review