Guests say they didn't receive check-in instructions, how can I know if its a bug or not?

[Thdhdg0]

I have guests who asked me questions that were already in my check-in instructions 1 - 888 , including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in

[Elisa]

Hi @Thdhdg0 😊, 

Thank you so much for asking this question here!

Have you tried reaching out to Customer Support?

Would you like their contact details?

Don’t hesitate to let me know how it goes!

Warm regards🌻,