How to review and block strange guest with possible mental health issues?

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Kaya10
Level 2
Eugene, OR

How to review and block strange guest with possible mental health issues?

So we had our strangest guest of the last 5 years leave this morning and I'm trying to figure out how to word our experience into a truthful but fair review and also how to block her from staying with us again.

 

We have a shared house. My husband, 3 kids and I downstairs and 2 Airbnb rooms upstairs. This guest had 9 very positive reviews so when she requested at 9pm we accepted her even though we often don't take reservations that late. At 11:15 I was tired of waiting up for her and asked if she was still coming. She sent a message saying she had found other accommodations and would need a refund but she never actually canceled her reservation.

 

Then the next morning she let us know she actually needed a place to stay that night, so could she just change it and stay that night. Fine, a little annoying but it wasnt booked so whatever. When she arrived she pretty much immediately told us that she was a prophetic writer who works with spirits and demons. Now we're not afraid of a little eccentricity so my husband talked to her about this a little further, which in retrospect may have been a mistake. First night was totally fine. The next morning things got strange.

 

Firstly it sounded like she was walking around upstairs on the phone all morning but then we realized she was just talking to herself, not a big deal but we do have another guest upstairs with her so it seemed strange to be loudly talking to yourself in a shared space. She let my husband know she wanted to stay another night and we decided she was strange, but the room wasnt booked and she didnt seem dangerous and we didnt want to be too uptight about the situation so we agreed to a second night. Then she came down to take a shower and my husband could actually hear everything she was saying and he realized she wasnt just talking to herself but rapid fire casting out demons and then she started yelling very argumentative things laced with profanity. (ie. "Who the f*** is this? Get out of my head **bleep**!") This went on for the whole time she was in the bathroom.  Luckily only my husband was home at that point, but what if I had come back with our toddler or the other guest had come back? 

 

After hearing about that episode I was feeling very uneasy about her staying a second night but we had already approved it and again she w wasnt hurting anyone and she was pretty friendly while you were interacting with her and the room looked fine, so one last night would probably be fine. And it was. She asked me if I worked with the kids I work with ona spiritual level and I said no and she pretty much left our interaction at that for the night, however she did let us know that she had suffered quite a few spiritual attacks that day... 

 

This morning she came downstairs to leave (luckily the kids and I were already gone) and proceeded to tell my husband that she should give us a bad review because she was attacked by witch spirits all night in that room. Also that our house is full of Free Mason energies AND evil spirits that have attached themselves to our children. She let him know we should have the children cleansed of this spirits or else they will become sexual perverts. 

 

So... how do I block her? And how do I leave a review without saying everything I just said? Please help.  

 

Top Answer
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Kaya10you don't have to block her, your house demons will keep her away 😄

 

But, just in case she is right .... you may consider to...

 

1) instal demon proof door locks, change your airfreshener and decorate your entrance (3 in 1)

 

garlic-wreath-1

 

2) Burn sage (ye ye it's not what you think 😄 although it might help with voodo )

 

502ded6147262648a033eb591b0b9593

 

3) Paint a nice picture on the wall

 

1200px-Seal_of_Solomon_%28Simple_Version%29.svg

 

 

4) Scare away demons with dance 🙂

 

tenor.gif

 

ok I'm out of ideas for now 🙂

View Top Answer in original post

19 Replies 19
Stephanie
Community Manager
Community Manager
London, United Kingdom

@Kaya10 

 

So sorry to hear about this experience. Can you please confirm you have reached out to the customer supprot team about this incident? I urge you to do so if you've not already; here is how you can contact them: Contact Us

 

Many thanks,

 

Stephanie

-----

 

Please follow the Community Guidelines 

Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Kaya10you don't have to block her, your house demons will keep her away 😄

 

But, just in case she is right .... you may consider to...

 

1) instal demon proof door locks, change your airfreshener and decorate your entrance (3 in 1)

 

garlic-wreath-1

 

2) Burn sage (ye ye it's not what you think 😄 although it might help with voodo )

 

502ded6147262648a033eb591b0b9593

 

3) Paint a nice picture on the wall

 

1200px-Seal_of_Solomon_%28Simple_Version%29.svg

 

 

4) Scare away demons with dance 🙂

 

tenor.gif

 

ok I'm out of ideas for now 🙂

Kaya10
Level 2
Eugene, OR

So this is how we left it...

 

[Guest] was clean and left the room in good condition and was generally fine. However, she booked one night with us and did not show up, but booked the following night and we accepted. Upon arrival she was nice and seemed cautious, but settled in and was quiet and calm on night one. The following morning she openly talked (and yelled) loudly and profanely to herself in shared spaces as well as her bedroom with the doors open. we worried our kids or other guests would hear her. She stayed with us 2 nights and this remained consistent. Upon leaving, she told us that she should leave a bad review because she was attacked by witch spirits all night in our room and let us know that the house was filled with the evil spirits of freemasons and our children. She went on to say that if left un-exercised would lead to "sexual perversion" of our children in the future. Based on our experience we would not recommend her as a guest in shared Airbnb situations. However, in separate or low involvement type properties she will leave your space clean and orderly."

 

 

Maybe that's too much detail, but it felt important to put enough for people to get an accurate feel.

@Kaya10- I looked at your May-June ratings from the time this occurred and it doesn't look like this person ever came back to leave a negative review.  Also found one profile which has been deactivated, I wonder if that was them.  Did they ever leave a review and if so was it removed?

Anthony608
Level 10
Silver Spring, MD

I myself recently had a similar experience.  Rather strange woman, unkempt and disheveled, stayed in the house for a few days then asked to extend the reservation and move into our second room because it was "larger" (it is exactly the same size as the room she was in) and she felt the walls were closing in on her.  The second room was actually booked, so she remained in the first room but left about four days early.  She told us she was feeling negative energy from the house and things just hadn't worked out. 

 

Four star review overall and (outrageously) left a low star rating in check-in with a private comment that there had been problems getting into the house.  What had actually happened was she arrived thirty minutes early, apparently needing to use the restroom, and had gotten very angry that our door code wasn't active yet (its on a timer and did exactly what its designed to by stopping someone from trying to get into the house early).  She said nothing about bad energy or the check-in in the public review, so I just let it go since it was four stars and hardly affected my average at all.