Postponed Reservation

[Joanne1066]

I have a guest who initially booked for 5 days but had to change her date on the day of arrival. She did it twice already. Should I continue accepting her date changes?

[Helen3 · Accepted solution]

Absolutely not . I would never accept a request from a guest who wanted to change her arrival date on her check in day. @Joanne1066 

i would tell the guest that if she can no longer travel she should cancel the booking and if I can rebook any days I will refund accordingly- it does of course depend on your cancellation policy . Mine is strict. 

[Joanne1066]

Thanks for your insight @Helen3 , I appreciate it a lot. I have a flexible cancellation policy and I just changed it to Moderate now.