Hi Tyler,
It's understandable to see an increase in these requests lately. Some guests might be overly cautious, especially if they've encountered stories of fraudulent listings or had bad experiences in the past. It’s also possible this trend is influenced by social media, where video tours are becoming more common for showcasing properties.
Politely declining the request is a good approach. Explaining that your photos are updated regularly and that guest reviews provide a reliable reflection of the listing's accuracy can help build trust. If the guest seems genuinely interested but hesitant, inviting them to ask specific questions about the property might reassure them without the need for a video.
It's also worth keeping in mind that scams can sometimes start with unusual requests like this. Remaining cautious and ensuring all communication stays on the Airbnb platform protects both you and the guest. If these requests persist, it could be helpful to flag and block them with Airbnb message thread.
I hope this helps.
All the best,
Upfish Management
