Urgent Hosting

[Guy1023]

Good evening, 

i have a host that arrived tonight for tonight and tonight of all nights, i have a major boiler problem which means i don’t have hot water at this moment.

i was wondering if anybody here has experience in taking a over a host from another host in a similar situation. This is urgent please.

Best

Guy

[Helen3]

Hi @Guy1023 

 If you know you're not going to be able to fix the boiler in a timely manner you can contact Airbnb and provide proof of this. Then you can cancel under extenuating circumstances. 

you can help the guests by doing  search  on Airbnb and finding similar alternatives properties which are available so you can share links to these . You could also reach out to these hosts to let them know about the circumstances. 

[Guy1023]

Many thanks for your feedback Helen. I have contacted Airbnb and told them about the issue and I have contacted a couple of hosts last night. I will speak with my guest this am and hopefully sort her out today. Many thanks again for your quick feedback

Guy

[Mace21]

Hey Guy,

I wanted to offer some quick advice for your boiler situation.

I know how stressful it can be when a guest arrives, and things go wrong!

1. Check the Boiler Pressure: First, see if it’s just a minor pressure issue—sometimes that’s all it takes to fix it. If it’s still not working, don’t hesitate to call an emergency plumber or heating engineer.

2. Contact Airbnb: It sounds like you've already connected with Airbnb. They can help you with relocation options if you need them.

3. Reach Out to Local Hosts: If you can, reach out to other hosts nearby. Superhosts are often willing to help out in emergencies.

4. Provide Temporary Solutions: See if there’s a local gym or a friend who might let your guest use their facilities for hot water—anything to make their stay a little more comfortable.

5. Show Goodwill: A small gesture, like a partial refund or a future stay voucher, can really show your guest that you care and are trying to make things right.

You’re doing your best in a tough situation. And for future emergencies, having a few trusted plumbers on standby is always a good idea!

If you need to chat or want more tips, feel free to reach out—I’m here to help.

Take care,

Mace

[Rebecca]

Hello @Guy1023, 

I'm really sorry to hear about your boiler emergency! How have things progressed over the weekend, both with the boiler and the guest?

I wanted to mention @Helen3 here for you, so she will receive a notification of your response and see your update. @Mace21 also shared some suggestions that might be useful too, let us know how you get on! 😊 

Quick tip: To tag someone, tap "@" and select the host's username from the dropdown menu 😊

[Rebecca]

Hello again @Guy1023 👋

It's been a little while since you posted and I wondered how the situation developed for you and what was the outcome for the guest ? 

Looking forward to hearing an update from you, 
Rebecca 

[Guy1023 · Accepted solution]

Hi @Rebecca 

Thanks for checking in. The issue was resolved in the end. The guest declined the invitation to stay with substitute hosts and decided to stay put with me. I offered  compensation for the inconvenience she suffered. 

best

Guy

[Rebecca]

That's great that the guest decided to stay with you and the boiler issue was resolved. It's very kind of you to offer compensation too. Did you get a good review at the end? 

Thank you so much for coming back to us and letting us know how the situation panned out. It's very helpful for users who are searching for answers to similar questions. 😊

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