@Hector473
I don't think that is the case. Most Airbnb policies are guest, rather than host, centric, and have become more so over the years.
As for damage claims, if you browse this forum, you will find countless posts from hosts who have tried to file a claim and provided a raft of evidence and yet gotten nowhere after weeks and weeks.
Others here are correct that CS is a bit of a shambles these days and, since Airbnb laid off a lot of its call centre staff in the early days of the pandemic, many reps are outsourced, undertrained workers hired by third parties. Sometimes you get lucky and get a rep who actually knows policy and will make a logical decision based on the information and evidence provided, but this is becoming rarer and rarer.
I believe that dealing with Airbnb CS is a game of Russian roulette for hosts and guests alike.
Also, in future, I would suggest you avoid hosts with multi listings and go for smaller, individual hosts (don't be fooled by the label 'individual host' on the site, but look at how many listings they have and whether their reviews say they care about guests).