“Your payment cannot be processed because your account is under review

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“Your payment cannot be processed because your account is under review

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my bank while simultaneously, attempting the payment and my bank said they don’t see an attempt, it’s clearly a glitch in Airbnb payment processor , but I still haven’t got a straight answer from all the customer agents I spoke , I was to make two bookings before but now when I need one I can’t 

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I have say  the turnaround time was swift , maybe a day after I professed the issued it was fixed I really appreciate the Airbnb team , I was frustrated in the beginning but Airbnb’s staff remained patient and was able to resolve my issue, and I was able to book a reservation, so again thank you. 

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31 Replies 31

@Rebecca I am having the same issue. Account under review. Can you please help?

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi @Michael9165 👋

 

Sorry to hear you're having the same issue. Have you reached out to Airbnb Support?

If not, you head to this link (https://www.airbnb.ie/help/article/1542) you'll be able to reach the Support Team. 

Hope this helps, 
Rebecca 🌟

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