“Your payment cannot be processed because your account is under review

[Brandon953]

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my bank while simultaneously, attempting the payment and my bank said they don’t see an attempt, it’s clearly a glitch in Airbnb payment processor , but I still haven’t got a straight answer from all the customer agents I spoke , I was to make two bookings before but now when I need one I can’t 

[Samantha1481]

Yes many times but no one seems able to support on this

[Sooraj6]

Hi, Rebecca i am experiencing the same issue i leave for my trip tomorrow and have credits in my airbnb account but im getting the error code of " Your payment cannot be processed because your account is currently under Review. " I've been going back and forth all day with call support agents and supervisors and nobody is able to assist me. Im going to stay with no airbnb or money to get a hotel. I'm just trying to book for another Airbnb if you can please help me.

[Zheng49]

"Your Payment cannot be processed because your account is UNDER REVIEW"

Under review for what? It's the same sort of vague wording we're used to as a host. For one reason or another it appears to be "suspended" and is likely in the middle of an investigation. By which team though, safety team is a likely suspect, as they seem to suspend both the host and the guest's account when they do their investigation which can last week+. 

I know Airbnb support says that if 2 different hosts report the same issue (ie. house rules being broken), then an investigation would be started. I wonder if this is the result of that? 

More transparency would be nice, for both guests and hosts. 

@Rebecca @Sophia 

[Rebecca]

Hi there @Zheng49 👋

Thanks so much for tagging me into this conversation. The Community Team is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. Our goal is to foster a space that is respectful, constructive, and encourages host-to-host interactions.

I just wondered if you are facing these issues, or offering feedback? 

Looking forward to hearing from you. 🦋

[Zheng49]

"I just wondered if you are facing these issues, or offering feedback? "

@Rebecca 

I am offering feedback in this case. 

[Rebecca]

Thank you so much for clarifying @Zheng49 😊 

We're a great team here on the Community Center, and we read every comment that is left. Feedback is always best given directly to Airbnb but we do pick up on things and pass them through to the relevant team if it's necessary. 

[Michael9165]

@Rebecca I am having the same issue. Account under review. Can you please help?

[Rebecca]

Hi @Michael9165 👋

Sorry to hear you're having the same issue. Have you reached out to Airbnb Support?

If not, you head to this link (https://www.airbnb.ie/help/article/1542) you'll be able to reach the Support Team. 

Hope this helps, 
Rebecca 🌟