Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Been trying to contact someone for 4 days since I created the account . No one at Airbnb is able to help . I have a newer account looking to book but booking fails. I was hoping to get a room to stay but failed to create a reservation after the 3rd attemp... Latest reply by Rebecca

Once a guest books, can they view the entire Arrival Guide (i.e. directions, check-in method & instructions, wi-fi details, house manual, house rules, and check-out instructions)? Or do I need to send those out separately to them? Latest reply by Hope187

Hi all I am fairly new to Airbnb and I have encountered an issue recently. If any of you have seen it before you might be able to advise me. I have 2 listings - 2 rooms in the same house - I have a confirmed booking for one room for one night, I have ... Latest reply by Patty320

Hi, looking to see if there are any co hosts in East London that might be able to help me with an upcoming check in? thanks Latest reply by Mendy19

We live in Auckland, NZ and we have many guests arriving into the country at very early hours (from 04:30 - 08:00am) from Nth America & Europe. Most of these travellers have flown non-stop and are, understandably tired after their long flights, so I am ... Latest reply by Stephen1172

Hey everyone! My name is Kelsey and I am a new host here on airbnb in the lovely city of Lanesboro, MN! Everything has been going pretty smooth so far - one question I have: I have a keypad on the door to get into the apartment. I am planning on setting ... Latest reply by Emilia42

My husband and I are just getting started with renting. We have two units in a motel-turned-condo at the shore. We also just obtained two igloohome lockboxes that can have their PIN codes changed remotely.What do we do if a guest forgets to replace the ke... Latest reply by Ewan83

I'm a new host and for a while at the start I had my check-in time set at 12:00 - flexible, then I changed it to 2pm, then finally changed it to 4pm after realising I needed time to clean. During that time I had a few bookings, one of which is coming tomo... Latest reply by Guy991

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Paula

Hello all, I've had a few requests for same-day bookings lately that haven't been good, and I was considering no longer accepting requests. I have also accepted same-day requests that I've ended up regretting. We have Instant Booking enabled, but if th... Latest reply by Sylvia928