money

[Bart287]

hello my name is bart and my reservation got cancelled but i already payed. Its 2 weeks further and i have not received my money bac.

[Helen744]

@Bart287 We are not Airbnb just trying to assist. We are hosts . Just message your host and request the refund . Also check the refund policy you signed up for originally . Move. H

[Emiel1]

@Bart287 

Who (Youself, the host or Airbnb ?) cancelled the reservation and why ?

[Bart287]

airbnb had gecanceld omdat we minderjarig zijn.

[Emiel1]

@Bart287 

PS

Er is ook een Nederlandstalige community: Community-Center-Dutch

You are not allowed to create an Airbnb account and/or make a reservation when under the age of 18. Did Airbnb sent you a message how the refund will be managed ? Depending on the payment method used it can take some time:

https://www.airbnb.com/help/article/1967/when-youll-get-your-refund