Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

If a guest changes their dates (and host accepts), will original check in date or new check-in date will be used for the cancellation policy. Example: guest books 1/29-1/31,On 1/28 guest requests to change to 2/15-2/17, host accepts the change. Listing h... Latest reply by Robin1138

I am traveling with a group of professionals to France to attend the Cannes Film Festival where our film was accepted. Airbnb had flagged me as a "high risk" guest, without giving me any reason as to why! I am now not able to book any homes on the platfor... Latest reply by Darran6

My daughter has been suspended from booking a house out of the blue. Her apartment flooded and needed to move into short term rentals until her apartment is repaired. She booked two places and stayed there, then booked a 3rd and it was approved. 12 hours ... Latest reply by Mike-And-Jane0

Hello,I am stressed about our condo in Hawaii not being rented much at all over the next 4 months. Any advice? I am open to dropping the price etc. Just a little stressed as the mortgage and dues still keep coming, haha. Thank you! Latest reply by Jennifer1897

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews? there is no contact info... Latest reply by Sandra856

I'm on family vacation with my husband and our 13, 5, & 3 yr old... We have now had to pay for 3 different air bnbs due to the first one being unsafe the second one not being an air bnb listing anymore and the third being one we can actually stay in the c... Latest reply by Carol9411

This 10 year host and shareholder has had it...potentially I could never get sleep having to listen to infants every night if I were to follow the Airbnb policy. Per their customer service: While I understand that your house rules state that the place is ... Latest reply by Linda--and-Rick-0

Hello! I was wondering if I could get some input on what type of bedding hosts recommend/use since I am thinking of changing it up. I have a 3 bedroom, 4 bed home, and I have been using duvet covers. Because my turnover is 4 hours and I do get quite a b... Latest reply by Bruce719

Been a AirBnB host (Superhost) for several properties over the last 7 years. My current properties 1 year anniversary was last month. Since the anniversary, I've noticed a HUGE drop in bookings. This is normally the busiest time of year for bookings. Has ... Latest reply by Anthony218

Hi, I'm fairly new here. I'm just wondering if I book my place outside of airbnb, should I "block" the dates or "add a booking"? What are the pros and cons to each? TIA! Latest reply by Mike-And-Jane0