Airbnb updates

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

(Last updated 3 May, 2023) It is important to know that the Community Center is part of the Airbnb platform and Airbnb’s Terms of Service , Privacy Policy and Community Policies, including the Non Discrimination Policy apply to your use of the Communit...

Airbnb fosters connection and belonging by embracing inclusion and respect regardless of a person's background or identity. As members of the Airbnb community, these are values that we all have a responsibility to uphold and protect. To foster a space ...

Last week, CEO Brian Chesky announced the difficult news that we're reducing the size of the Airbnb workforce, and we know you might be wondering how this may impact our host community. It’ll take a bit of time to answer all of your questions, so we ap... Latest reply by Alfred9

Hi everyone, Since we’re all spending a lot of time at home, this seems to me like the perfect opportunity to be thinking of a decor update. I thought it would be interesting if we could explore easy tips and tricks on how to make the most of this ... Latest reply by Fred13

COVID-19 has fundamentally changed the travel industry, and today we shared the difficult news that we’re reducing the size of the Airbnb workforce. This week we’re focused on taking care of our employees, and we’d like to ask for your understanding an... Latest reply by Sarah977

Hello, Many of you have had questions around the Kindness Cards program. We will be hosting a listening session on May 5th at 6:00PM GMT (London time) to share some more information about how this program works and gather some questions and further feed... Latest reply by Gordon0

CEO Brian Chesky kicked off this week’s talk with an update on the state of global travel: 4 billion people around the world are now staying at home, borders continue to close, and many airlines have grounded their flights. The travel industry is struggli... Latest reply by Sarah977

We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ... Latest reply by Linda-and-Peter0

We know it has been a challenging time for hosts in our community, and we understand that the coming days may be filled with more questions and even more uncertainty. Today, Airbnb founders Brian Chesky, Joe Gebbia, and Nate Blecharczyk renewed their co... Latest reply by Alessandro749

As you may know, flu season is in full force in many parts of the world, so we thought we’d take a moment to talk about some of the ways you can protect yourself and your guests from the health risks posed by the flu, common cold, and other illnesses. ... Latest reply by Delia6

Do your guests really need three bottle openers? What about all those trinkets on the bathroom vanity? Chances are some of the things you’ve been holding on to are just taking up valuable space. And although clearing clutter may be time-consuming, over... Latest reply by Mary-Ann147

Nothing makes guests feel more welcome than a handwritten note or a bouquet of fresh flowers. And when guests have a memorable stay, they’re more likely to leave glowing reviews, tell their friends and family about your space, and even come back for an... Latest reply by Colette203