Account suspended because no fault of mine !!!

[Gagan16]

Xavier from Airbnb, 

It is really sad to know that payment for reservation was fraudulent as per you.

The booking and the payment both came through AIrbnb. Would request you to kindly explain, how am i suppose to know which guest is Genuine or Fraud? When you your self are not able to decipher. 

Also please be reminded that you have charged your service charges for the same Booking that you are saying is fraudulent.

It is very shocking to know that you have stopped my account because of a booking that was confirmed by you, done on Airbnb and the payment also came to me through Airbnb. 

It is very disappointing to know that a professional company like Airbnb is blaming the Host for no fault of his. Please be reminded that I as a host have no control over who is booking the property which you are very well aware of. It is Airbnb that does the identity verification of the guest and the host does not have the preview to the same. 

It is not acceptable that you put the blame on the host for your lapses.  

I demand that you open the accesses to my account immediately and improve your Guest verification processes so that these things do not happen again. 

I have been a host on Airbnb for more that 3 years now and these kind of acts by Airbnb leave a very bad taste.

Once again would request you to please activate my account on urgent basis. 

Regards 

Gagan 

[Quincy]

Hello @Gagan16, 

I am sorry to hear about the difficulties that you're experiencing at the moment.

The purpose of the Community Center is meant so that we can all share our experiences and/or ask fellow hosts for advice.

It seems you've posted your question on the Help board which, of course, would prompt very knowledgeable hosts to give you advice on what the best way would be to handle certain things.

Whatever the circumstances may be, it is very important that you respect each other at all times.

More information can be found by reading our community guidelines here.

To contact Airbnb please find all possible ways to do so here.

Quincy