Paula, I too sent all proper information, pictures, even statements from people that saw the damage done at our vacation home. We received terrible communication , and never an answer to our questions! When all was said and done, my $2000 deposit meant nothing. We were treated like criminals and received $78, of the $396 replacement cost of our stove. I will contact my cousin who is an Attorney General and perhaps these fradulent, biased people will be brought to justice. Donna
wrote:
Hello, did you get anywhere with your damage claim? My name is Paula, I have also been battling with Air B & B for over a month on a damage claim. I have gotten terrible service to zero services. I believe they do NOT really have a host Guarantee? I even listed a damage deposit in my listing. Provided photos & estimates for repairs/replacement costs? Nothing but lies? My Co-workers are Attorneys who are advising me to submit a formal complaint against B & B with our States Atty. General. Due to the fraud, they are committing. False advertising. Bait & switch methods to sign up hosts, all very illegal in Minnesota. Let me know how things progressed on your end? Thanks, Paula