Filing a Complaint

[Andy459]

What is the process of filing a complaint on AirBnb? My host accepted my payment, but then had to cancel because it wasn't the correct rate! I believe once the payment was received, the booking should be set in stone. Can anyone help with this?

[Emiel1 · Accepted solution]

@Andy459,

The host is in error. Not you, but the host should have cancelled, as it is his/her fault nothaving the correct rates set in the listing. And yes, once a booking is confirmed it is a final agreement. You can contact Airbnb in several ways:

Contact Airbnb - A Community Help Guide [UPDATED]

You can also report the host via the "flag" link on the host profile.

Best regards,

Emiel