Listing appearing in google search

[Mandy52]

Hi I am concerned that  'Rainbow Valley retreat" in the Derwent Valley of Tasmania comes up under google with a comment saying the host cancalled so many days before their coming. I have NEVER cancalled any unless they requested which was a couple of years ago. I feel this comment coming under the google page is incredably damaging to a small business that I have worked up.  I have put this comment up as it also seems to be impossible to connect with anyone on Airb&b if we have a problem. I would be most appreciative of a response. Thank u mandy [personal information hidden]

**[Updated Title]

[Linda108]

@Mandy52  I looked at your 89 reviews and never found the cancelled review.  I am unclear how you think Air BNB can help you, but if you need to contact Air BNB, maybe this guide will help.

https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M...

How the heck do you manage to have hosted so many without needing to contact Air BNB...amazing!  Good luck

[Lizzie]

Hello @Mandy52,

Welcome to the Community Center.

Aw this does sound a little strange, I have just taken a look at your listing page and I can't see you have made any cancellation either. I also searched what you mentioned in Google and again I could only see lovely discriptions of your property. Perhaps this has changed? 

It would be great to receive an update. 🙂

Lastly, just to add, as your question is slightly different to the topic you posted in, to make it easier to find I have made it into a new topic here in the Help board.

I hope this is fine with you.

Thanks,

Lizzie

[Mandy52 · Accepted solution]

Hi Lizzie thank you so much. The next time I looked they didnt appear to be there....a little weird, I have seen this sort of thing for other hosts though and I wonder now if it is some sort of scam. I will let you know if it happens again. Thanks for your trouble. 🙂