My host was unkind to me an rude after I left a review. My review included my honest opinion.

[Arisara1]

Hi I need help from the Airbnb community please.

The airbnb host was offended because I rang the doorbell when I checked-in and made a very rude comment after I left my honest review on Airbnb. They said I was a terrible human being after I left a review that was honest. I never used those kinds of words to describe them. It was a long review because I included my honest experience that also included that positive things that I felt about their place (which was edited out by Aibnb), but I felt uncomfortable by them and I was barely at their house. 

[Images removed - Personal information]

perfect guest. When I checked out, they said they would give me 5 stars and thanked me for staying. PLEASE HELP, I've never been treated this way by any host I've been with in person and in writing. I apologized for ringing the doorbell the very first day and the were angry when wrote how I felt about my stay. I don't think anyone should be treated this way.

[Helen3]

Hi @Arisara1

I am so sorry this host behaved in such a rude and unprofessional way.

If all you did is ring their doorbell  because you couldn't do self check in the early evening, this really is not a big deal. What does the hosts remark about walking into a strangers home refer to? What is the host referring to, when they said you did everything they asked you not to do.

There was nothing in your review for them to get so irrate about.

Having said that when travelling you should always print out your check in instructions (what would you have done if no-one was about and you couldn't get in).

Call Airbnb ask them if they will edit/remove the hosts review, they might not. 

However if I saw this as a host, I would check this hosts other reviews, and your other reviews and make a judgement call about him/her.

In your situation I would call Airbnb and ask them 

[Arisara1]

Hi @Helen3

Thank you so much for reaching out to me and for listening to what I had to experience. The host refers to "walk into a strangers home" as staying at someone else's home. In this case, they were referring to their home. We never walked into their personal space. My classmate and I were only in the location for Airbnb guests that we were supposed to stay. But I understand that that is how the host worded it.

The host was upset with me after I wrote my honest experience and wrote a hateful comment towards me and made it sound like I did everything they asked me not to do because I rang the doorbell at self check-in. I was barely there during my stay except to rest at night because I was out during the day. My classmate and I did not know that there was a limit to how many nights we could stay. When she first booked it, it was an accident to check out Wednesday because our flight was on Thursday. I wanted to help out and made the second reservation for one more night. When I messaged the host through Airbnb to inform them before we were there that we were the same people staying an extra night, they never said anything to us. They replied to that message, but said nothing else to me about staying the extra night. They took our money and accused us later of trying to find a way to stay longer. We would have found another place to stay if they were upfront with us and thought that we were trying to do that.

Thank you for the advice. I learned a lesson from this trip and I will be more prepared next time. I understand that every host is different. I really apologized to the host about ringing the doorbell. If I knew it would make them upset, I would never have rung the doorbell.

May I please ask if there is a number for Airbnb?

[Matthew398]

Hey Arisara,

That is ashame to hear. I would ABSOLUTELY contact Air B and B to see if 1) there is any way you could reclaim any of the money spent for your stay and 2) make sure they are well aware that this host was rude, because I am sure you wouldn't want the next guest to be treated badly and have a bad experience. This way he won't get bookings and maybe he will think twice about his rude behavior when he does host again. Good luck.

Matthew

[Arisara1]

Hi @Matthew398 Thank you so much for understanding my situation. While I understand that I should be more careful about the check-in directions and I take full responsibility for that, I also realize that no guest should be talked to this way. Nor should a guest talk to a host in this manner. Yes, I agree that I don’t want anyone to be treated this way. I believe that his host has been approachable to guests who have not rang then doorbell and follow their check-in directions. I will inform Airbnb about my situation and hope that this host will be more professional with how they respond to guests. Thank you so much for the support. 

[Gordon0]

Bat-crap crazy hosts. Reading just two of their reviews I would avoid at all costs.

@Arisara1 - Don't worry, these host are (thankfully) few and far between.  

[Matthew285]

@Arisara1 you seem like a nice person. It is unfortunate you and the host got off on the wrong foot.

With regard to your public response to the host's review of you: there was really no need for you to respond to the host's review of you. The host had just written "Prefect guest"... that's it. No one reading that review would know any of the story to just related to us. Very very few hosts would ever go seeking out the review you wrote of the host, so almost nobody would know that anything unusual had happened.

But now by writing your response that refers to something unfortunate, you *have* made the invisible to become visible. Now people would be more interested in finding out what happened with the host and might actually try to find your review of the host. In the future, if the host does not refer to something in their review of you, you should not bring it up in your response.

[Arisara1]

@Matthew285

Thank you for your response and thank you for sharing. I completely understand what you mean. My concern as Airbnb guests if we are mistreated if we are expected to remain silent. I only wanted to write my honest review of how my stay was and as a result, they wrote a mean comment in retaliation to my review. I included positive things in my review, but Airbnb cut out part of my review. What are guests to do if we are mistreated and talked down by our hosts?

[Helen3]

Sorry @Matthew 

I can't agree.

Of course @Arisara1 should be able to leave an honest review of her experience of staying with this host. If people did as you suggest no guest would be able to bring up a negative experience unless a host mentioned it first.

The hosts response to her review was completely unreasonable and rude and showed them in a very bad light. 

I certainly wouldn't stay with them after seeing the way they reacted to a perfectly reasonable (if rather long and convulted review by the guest).

[Arisara1]

@Helen3 Thank you for understanding. I intentionally wrote a long review (that unfortunately was edited by the site) because I was trying to explain that their amenities and location was a positive experience and on the first day, I thought that the host was able to move on from the fact that I rung the doorbell after I apologized. I felt really bad about it and when they showed me to the place my classmate and I would stay and we were able to talk, I thought that things were okay. I wanted to be honest with my review about my experience, but it would not be fair for me to say that it was only negative which was not what I was trying to do.

[Sandra856]

@Helen3 @Arisara1

I think you maybe both misunderstood Matthew. His is not talking about not writing an honest review at all.

In this case the host actually writes a great review that says "Perfect guest" on Arisara's profile.

Arisara then comments on that review which will make future hosts that Arisara wants to stay with aware that there has been problems. I think that is what he ment 🙂

[Arisara1]

@Sandra749  @Helen3 @Mathew sorry if I was not clear with the order of what happened. I don’t think I misunderstood Matthew, but I see where the misunderstanding may have started.

I did not see the host’s comment “perfect guest” until I made my review. Airbnb did not show what my host wrote until I wrote my review. I apologize for not being clear about the order.

My comment to him was after I made the review (because that is when the host’s comment is shown to me) to show that I appreciate his kind review of me, but what I had written was based on what I had experienced with my stay there. It was after the host saw my review that they wrote the disrespectful comment. 

[Sandra856]

Hi @Arisara1 🙂

No, I know. You can't read a host's review of you before you have written one yourself. 

But if I had been you I would have replied to the host privately (and to airbnb) and not "destroyed" an excellent review giving to me. Now every future host you'll have will see your comment on the review on your profile and they will go to your hosts profile and read about the problems. I think that is what Matthew meant. 

But what a crazy host 😞 I'm sure that any future host's of you can see that he is way to much and that it is not you 🙂 Did you contact airbnb? 

[Arisara1]

@Sandra856 Thank you for understanding and for your positivity 🙂  I see where you are coming from now. At first I thought my message to the host was private. It makes me sad that this situation occurred. It made me sad that it couldn’t have been a better experience.

I appreciate the support and I went ahead and contacted Airbnb. I never talked about the host in the disrespectful way they talked about me and I was not sure what I was supposed to do. This thread really helped me out. I truly thank you for your guidance and will be more aware of how to better handle the situation. 

[Matthew285]

@Helen3 my writing was not clear.

I was talking about @Arisara1 public response to the host's review of her as a guest.

The host wrote "Perfect guest" and Arisara wrote an apology for the incident that no one would know about but for her mentioning it.

I wasn't talking at all about her review of the host.

Sorry for the lack of clarity.