Payout issues

[Ann72]

There have been so many posts about this that I'm going to link all the recent ones here.  @Lizzie @Quincy @Aisling I'm sure you've noticed but wanted you to have as many as possible in one place.

@Iordan34 https://community.withairbnb.com/t5/Help/Pay-money/m-p/1323205

@Maria3575 https://community.withairbnb.com/t5/Help/AirBnb-not-paying-hosts-news-media-needs-to-know/m-p/132317...

@Morgan106 https://community.withairbnb.com/t5/Help/AIRBNB-DELAYING-MY-PAY-AND-NOT-ANSWERING/m-p/1323082

@Sandra320 https://community.withairbnb.com/t5/Help/Payout-Vanished/m-p/1322833

@Mary866 https://community.withairbnb.com/t5/Hosting/Payout-Delay-Missing-Transaction/m-p/1322827

@Michael5070 https://community.withairbnb.com/t5/Help/payouts/m-p/1322188

@Tia-and-Mike0 https://community.withairbnb.com/t5/Help/airbnb-does-not-pay-us/m-p/1322078

@April325 https://community.withairbnb.com/t5/Help/Missing-Payouts/m-p/1322420

@Brendan205 https://community.withairbnb.com/t5/Help/Payment-not-received/m-p/1322336

@Willem79 https://community.withairbnb.com/t5/Help/Reservation-HMMRCXEHXZ/m-p/1321974

@Deborah755 https://community.withairbnb.com/t5/Help/Has-anyone-else-been-shortchanged-on-their-payouts-from-hos...

@Adam1219 https://community.withairbnb.com/t5/Help/No-payout/m-p/1317772

@Jennifer2498 https://community.withairbnb.com/t5/Help/Payments-pending-for-16-days-and-counting-after-multiple-st...

@Ryan453 https://community.withairbnb.com/t5/Help/July-2020-late-payments/m-p/1323159

@IoannisandCristina0 https://community.withairbnb.com/t5/Help/Missing-Payments/m-p/1315498

[Rob430]

I too am a Superhost, and have always had great service with ABB. This is unprecedented and involves a LOT of money at this point, collectively. I'm with you in wanting to take my business elsewhere, but here we are with time invested building up a reputation for ourselves and our listings (not to mention future bookings), with ABB. I feel trapped and it's extremely frustrating.  

[Rhonda-And-Garrett0]

I am having the same problems. No payout for the last 9 visits. I have several reservations upcoming. I am very concerned. I have made multiple calls and messages, with absolutely no response. "I'm sorry, and thank you for your patience" is not cutting it. I continue to pay out cleaning fees and other bills while Airbnb holds my money hostage. My husband and I have started to look at other options at this point. Absolutely terrible customer service. 

[Sarah977]

@Ann72  I was thinking of doing the same exact thing! I'm glad you did- all the threads listed together make it obvious that this is a huge issue affecting countless hosts. 

The reason I didn't put them all together is because I'm a techno dummy and don't know how to copy and paste multiple URLs at the same time 🙄

[Samuel596]

Hello all,

I’ve had the same issue with a guest who checked in on July 16th. The payout disappeared. It seems like there may be an issue in the system, but even so, airbnb should immediately apologize for the inconvenience and release the payment, they shouldn’t wait for the issue to be resolved. That can take months now with the limited workforce they have. During these unprecedented times, only the best companies will weather the storm, and it appears to me that airbnb instead of getting better, gets worse.

[Stan-And-Juris0]

@Ann72  Ahhhhrgh!!! Just got off the phone AGAIN with a rep on top of messages sent, and as we would expect, the response was...." we forwarded your problem blah blah  blah for the moment, we just have to wait"    Oh yes, then I'll tell my payables to wait because we were told to be patient!

This isn't the first time it happened.  We had a long-term guest of about 3-4 months.  She was about to check out already after about a month and a half of stay when pandemic strike, and we haven't gotten our payout...oh and by the way, she was advised to change the reservation dates, which we accepted thinking she needs to go back to family.  Unbeknownst to us, if host accepts a change in reservation dates, it will be ineligible for that 25% support from Airbnb like all other cancellations they made even the one particular guest that was just asking for a 50% refund, who was refunded for 100%

So, I guess we'll have to tell our bills to wait until we get our payout.  It's true we work our b....off to provide enhanced cleaning and everything else Airbnb asks us to give guests the best experience we can provide which in turn makes Airbnb shine, but don't we at least deserve to get paid on time per the "agreement/policy", the least they can do for hosts???  

We could go on and on, but we are just simple seniors here trying to make use of our home and besides we can't do much more than this anymore because of aging issues.  We would like to quit now, but what else can we do to survive

This is just for the record as there's nothing else we can do but wait, and so pls include this in your list as it doesn't appear in our transaction list. thanks

[Stan-And-Juris0]

Guess what!!!! 15 mins ago, we got our payout.....yay!!!! thank you.  We hope this does not happen again on our upcoming long-term guest.

[Stan-And-Juris0]

Good luck to you all, please keep calling and writing them, that might help.  Again, thank you!

[Tina183]

Adding in as I am having this issue as well.

The delays are terrible.  For a June 14-18 reservation the payment didn't go through from the guest.  I tried to reach out to Airbnb support for help before the guest checked out and nothing.  They finally got back to me once my 14 day review window was closed after the stay.  It then took a lot of back and forth to get the guest to pay.  They finally paid on July 15th, but the payout hasn't come to me.  So, I just had to reach out about that and have been passed to a "case manager" for it to be looked at.  Who knows how long that is going to take.  It is really frustrating and I have been hosting a long time as a Superhost.

[Peter2736]

@Ann72 Thanks a lot for this summary, very helpful. 

@Liv  It is an issue in the German community as well with neither paying nor informing the hosts about delayed payments. We are affected as well. See here: https://community.withairbnb.com/t5/Hilfe/airbnb-zahlt-mir-mein-Geld-nicht-aus/m-p/1323868#M47492

Thank you for escalating this with top priority to the management.

[Anthony1148]

I finally got my pay out. Others please continue to share

[Rob430]

I got paid yesterday afternoon, meant to update this thread yesterday. Of course, no callback from the supervisor, as had been promised. Grateful for the payment but:

1. Payment is almost a week delayed

2. I had to bring the non-payment to ABB's attention

3. The payment had completely disappeared from my pending transactions list without a peep or a notification

4. Literally hours on chats and phone calls/hold with no explanation

I think ABB owes us all an explanation and an apology at a minimum, if not some compensation. 

I'll now be watching like a hawk for the next guest's payment activity, they check in today. 

[Peter2736]

Thx @Rob430 , glad you finally got your payment.

Today we are 9 days overdue, sent several messages to ABB with exactly ZERO feedback. 

Keep us posted please.

[Rob430]

Yeah, the lack of feedback/explanation/follow-up is highly frustrating and disturbing. Looks like a few people on this thread got paid yesterday. I can tell you I called and/or texted every day since Friday and demanded to speak to a supervisor twice (neither time did a supervisor call me back despite them saying someone would), and finally on Tuesday (five days after the payment should have been released) I got the email from ABB that it was released, and it magically re-appeared in my performance/payments page. 

Airbnb is effectively in violation of their TOS by not releasing payment 24 hours after guest checkin, and then to give the runaround from there when we actually follow up is as I said very unusual and disturbing. 

[Todd207]

I agree with you Rob. Just getting paid what we are owed is not enough. I could be okay with a 24 to 48 hour delay but the effort involved just to get money owed to me is unacceptable. This isn't a resolution for me and none of us should feel satisfied. How many others still haven't been paid all together? Where is Airbnbs ownership of the problem? What are they doing to make up for it? NOT GOOD ENOUGH

[Maegan3]

SAME HERE! I haven't received a payout since July 4th. Called several times and all I got for a response what there's nothing that they can do but they will forward my complaints to a "specialist" and they will contact me. That was almost 2 weeks ago and no response back. I also have bills to pay and I am seriously thinking about pulling the plug on Airbnb. Not sure what to do anymore.