Refund

Arzu18
Level 1
Clareville, Australia

Refund

My travellers booked my airbnb in 3rd of April. She was planning to come this weekend but she wants to cancel. She wants %50 refund. What should I do? Please could you answer as soon as possible? Thanks

regards 

arzu

2 Replies 2
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Arzu18 I would refund the 50% but its a personal decision that only you can make

Helen3
Top Contributor
Bristol, United Kingdom

If I was in your situation I would offer a complete refund if there is a lock down in your area or their area and they are unable to travel.

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