Why Can't We Reach ABNB Directly With Questions and Problems

[Douglas115]

And another thing, why is there not an avenue to the mothership itself? Those of us on the front line who run into problems would like to think that the overlords are accessable, or at least listening to our pleas. Perhaps I just have not found the right combinations of bones and potions to bring them into focus.

Who here has actually had a problem solved by someone from headquarters?

Douglas

[Inna22]

@Douglas115 there is a phone number you can call

[Letti0]

@Douglas115 I have on a few occassions gotten good results and answers. 

AirBnB number:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)

[Lawrene0]

Best bones-and-potions combination for a real problem, @Douglas115, is to get a Twitter account (it is free) and send a DM (direct message) to AirbnbHelp. 

[Lizzie]

Hello @Douglas115,

Welcome to the Community Center. Just to add to what has already been shared, here is a useful Community Guide on the different ways to reach our Support Team. 

If you have a general question though, you might already find a handy answer here in the Community Center which may save you some time. Feel free to take a look around and/or start a new discussion with your question.

Good luck with everything.

Lizzie