I had a guest reserve my studio airbnb for 25 nights. She cancelled the reservation after one night. No explanation. Three weeks after the date of cancellation, airbnb notified me that she requested a refund. (I was able to rebook for some of the time, but had to alter my personal vacation plans as a result). I asked the reason for the cancellation and whether airbnb was refunding the service charge, and, more importantly, why I should refund it after 3 weeks (I equated that to sending back one bite of dinner and asking for a refund). So then airbnb pulled out the "inaccurate listing" card, as it was suggested that I change my listing from "entire space" to "private room." (I've had the same guest suite/listing for 3+ years as Superhost). My guest studio has private entrance, private backdoor to private patio, bathroom, washer/dryer and full kitchen. The customer service person at airbnb claims that "entire space" means that guests should have access to my entire house (which is adjacent, and through two doors). My interpretation is that "entire space" means that the place they are staying is self contained, NOT that they will have access to my entire private home. Thoughts? similar situations? Thanks.