Help

Hi all, I had a guest contact me about locking themselves out 4 hours ago. It’s the middle of the night and I was asleep. I woke 4 hours after they had contacted me and have replied back with instructions on how to access the spare keys but it’s the early... Latest reply by Jessica-and-Henry0

I'm incredibly frustrated. Two days ago, someone hacked my account and booked $950 on my AirBnB account. I tried to login, only to learn that my password and phone number was changed by the hacker. I tried reaching out to AirBnB through Twitter, the help... Latest reply by Branka-and-Silvia0

In order to abide new (5/23) city bylaw that will not allow short-term rentals for the legal suite in my home, I am decommissioning the suite. Instead of a kitchenette, there will be a “coffee bar” with sink and fridge. I will have a good quality hot pl... Latest reply by Branka-and-Silvia0

I had a guest book on the same day she was to arrive. She then Cancelled after the check in time and is asking for a full refund. I have a moderate cancellation policy and I was willing to refund 80% of what she paid. What is the proper protocol? Should ... Latest reply by Branka-and-Silvia0

Adding Game facilities to my listings

I’m having trouble changing my payout method Latest reply by Clare0

Set to allow notification sound, but no longer getting the sound. Used to work reliably, Latest reply by Rob504

Can guests pay with a temporary credit card such as those available at Target and elsewhere, or does ABB screen these out? Asking for a potential guest who says they only have cash. Thanks.

I got a cozy airbnb bedroom in a house shared with the landlord. It's a 1 month stay and this is day 17. Things turned sour this afternoon. Today my host sent me a series of unsettling texts, first she accuses me of being a spy, and then she said she reco...

l am having a hard time getting back to my potential guests. Where do l go on airbnb to contact them Latest reply by Lucy421