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I ordered Smoke & CO Detector on 6th. October 2017 - Order # 67414. This was to be supplied by Airbnb for FREE in 6 weeks. It is now over 10 months and atleast 15 to 20 follow-ups with phone calls & emails but I have still not received the item. Hence ca... Latest reply by Lynn329

Hello, i had a guest who booked room 4 days ago and wrote me message which I replay in a minut and told him to tell me arrival time as soon as he find out. He didn’t answer so I wrote again yesterday for arrival time , because I left the town and left ke... Latest reply by Cormac0

I would like to convert my co-host into a host. Is it allowed? How to go about doing it?

Hello everyone.I really need a good assistance now.Maybe someone can give me good advice.I have never been in such a situation.Facts:1,A young couple,one night reservation.Check in time 7 pm (because our house is close to the airport)2,Second night booki... Latest reply by Sonia675

I wanted to see how my cabin looked as compared to other cabins on the market and went into air bb site as a traveler. My cabin was not shown at all for Cleveland ga. Or Dahlonega ga which is where it is located. Why are you not showing my place any mor... Latest reply by Emiel1

The credit card of an upcoming guest was compromised. His bank issued him a new card. His reservation is with his old card and he wants to know how he can change the reservation to be booked on the new card instead. According to the information I could fi... Latest reply by Sarah977

One of our guests, who has stayed with us multiple times, had to cancel their reservation in late March because their party now exceeds the number of guests we can allow. I am totally fine with refunding her the total amount, but I am confused about the p... Latest reply by Luke-and-Claire0

I am trying to cancel a confirmed reservation and it keeps saying 'can't cancel now'. Are there reasons for that? Shall I contact the host directly? There is strict cancellation policy with 48 hours grace period. I just want to make sure I am able to c... Latest reply by Dian13

I do not have a smartphone or a webcam. For verification your website info says to use either of these or upload a photo.I am able to upload a photo, but there is no option to do that. Even though your help pages say there is. Any advice?