Help

I had a group of 8-guests staying for 2-nights. Found out, they had 10-guests total. I charge an additional fee per-person after 8-guests, this guest now ows $156.10 for the 2-nights/2-additional people. Can I have this fee taken from their security de... Latest reply by Emiel1

My guest with booking Feb 8-24, is leaving feb 12 and has asked me if I could refund part of his full booking (apparently his mother has passed away) How do I go about? I am an honest person and this is my first time I have this kind of experience. What s... Latest reply by Emiel1

Hola,queremos añadir una nueva propiedad y que todo sea por el host Villas Lolas. ¿Cómo tendríamos que hacerlo? ¿Creamos un perfil nuevo de host, se puede usar el actual? Latest reply by Emiel1

I've received a review from a host claiming I left their property dirty, didnt clean the kitchen floor, left the oven dirty and I put dirty things back in the cupboards! I emptied the bins, washed everything in the kitchen we used and put it away and eve... Latest reply by Skye31

My guests have just departed, and we exchanged good reviews of each other. However I have just found two portable mattresses in a downstairs room, showing that they must have had more people here than the 12 that the house can accomodate. I would like to ... Latest reply by Linda108

My guest checked in on Fev 05, 2019 and out on Fev 08, 2019 but the payment is still pending. I already sent several emails saying that the problem is with the airbnb itself, but they told me that the payment was already sent by them, but it was not, if i... Latest reply by Normelio0

Good day, First I will state I've never used this service before, and would like to start. I have noticed a weird practice that I may or may not understand correctly. When I view properties I see lots of nice ones that are anywhere from $70 to $120/night ... Latest reply by Branka-and-Silvia0

Hello, I am preparing a new listing and I tried to sync google calendar. I succeeded to do so.. but now I want to remove this sync and I can' t I haven't published the listing yet Fanis Latest reply by Ann72

It seems that we are having to drain, scrub and refill our hot tub EVERY WEEK because guests get it incredibly dirty - the water is yellow and scummy! ugh! Our pool guy says it is from guests wearing sunscreen, but I feel I can't very well ask guests NOT ... Latest reply by Quincy

We recently changed our cancellation policy to Strict because of the new flex option that is in Beta that allows the guest to pay 7% more and gain cancellation benefits. Does anyone have feedback on a) how this program is working for them b) if they feel...