Help

I have had 2 patrons now that have cancelled on the day of their stay and want a full refund. I have a very flexible policy, I allow full refund up to the day before, but I still feel bad and don't want them to be mad at me for not giving a full refund. H...

I thought my last person would give 5 stars on everything. I even let the him drink beer in my house which is against my house rules only because he was a nice guy and i ended up getting an overall 4 star review.

We have had guests that they are used to full use of an apartment or house or no 'landlord/owner/resident' in a multi BR unit, and expect full use of kitchen, appliances, untensils, dishes, etc. Since those are the most common listing now, can you make a...

Is it normal that Reviews from Listings that i have deleted (more than a year ago) and Dont have in Airbnb anymore are still in my Profile? They are affecting other Properties, reviews and guests get confused. I think it is better for both (host & guesst)...

If a guest tells you after theirs stay, that they incurred an extra payment, how is that charged?

if your guests forget the date they check out and they are gone for the day, out of the home and new guests are coming that same day, what can you do or what should you do?

I wonder if there it is possible to have a 2 hour notice when someone checks in the same day. I have people booking a few minutes before check in. So if there could be at lease a 2 hr notice or if there could be some way they could know they need to check...

Have turned a couple of bookings down. Also is it best to list without breakfast. Would be a lot cheaper. Latest reply by Andreas-and-Anna0

Dear Airbnb, if you look at the pictures of my flat you will be able to see some stuff needs to be renewed or reappeared So from the last six months I stopped working as a host the reason is at the moment I don’t have enough money to reappear some stuf...

Had a booking which the guest cancelled a week before the check-in. He was totally refunded as the rules chosen by me , okay. But I had had another contact for the same period by someone else and when I tried to contact the guy, the contact had already e...