Help

I have cancel my trip and supposed to get a full refund from it, the receipt showed the refund had been made. However, I has been a week and I have still not receive the refund according to my paypal account. Does anyone know who I can talk to and what sh... Latest reply by Oomesh-Kumarsingh0

I have the same issue and I just signed in as a host?

I am a Canadian and live in Canada. I have a USD denominated Credit card that I use to make direct purchases in USD without any conversion. It is very useful as I don't have to deal or worry about daily currency fluctuations. I bought my USD a long time a... Latest reply by Alice-and-Jeff0

We've run across an extenuating circumstance with a long term rental of 29 nights, coming up in <60 days. We stayed with the host last year and have been told that the long term rental policy means that we lose all of the money.It does seem a bit unfair g... Latest reply by Steve143

Hi, I have been getting AIRBNB emails in Chinese the last weeks. Now I found the IBAN I do not recognise and probably my payment went to the hackers!! What do I do now??? The help center in Italy where not very aware about this kind of problems and I am n... Latest reply by Oomesh-Kumarsingh0

hi guys,Im a host on Airbnb, and i have a certain response rate.I recently was added as a CO-host to help a friend which is also hosting My question is, does my response rate (as a host, on my listing) will be effected by the response rate on the co-hosti... Latest reply by Steve143

Hi all, I don't have the option to change the Pet policy under amenities. (Both on my laptop and my phone.) Its listing our place to allow pets, and I need to shut that off. Anyone know what I can do? (We have the pet living on premises located. Its the ... Latest reply by Steve143

Hi, I am currently starting as hosting in AIRBNB. My house has two private rooms and one shared room with three bunk beds (6 beds in total). For me it is quite clear that I need at least one listing for each private room. However, when it comes to shared ... Latest reply by Hilary-And-Ed0

How can I list two seperate apartments that share the same address?I've tried just listing them as normally, but it seems Airbnb have deleted one of them. Latest reply by Marius20

I reserved a location yesterday. I indicated it would be for my 89 year old dad and his 4 adult children. I found out 10 minutes later that there is no bedroom and full bathroom on the main floor. I asked to cancel since my 89 year old dad can't do stairs... Latest reply by Branka-and-Silvia0