I had a guest check in Friday for the entire month of April. He has this foul odor that follows him around and lingers all over the apartment. It is a sour sweat smell and isn't easily masked with air fresheners or Lysol. Saturday he opened the door to th...
Latest reply by
Cormac0
Hi guys!I am a new host and am having trouble understanding the entire process from accepting a booking to the departure of the guest. My specific questions are, when will they recieve access to your actual address and the house rules and such? Can someon...
Latest reply by
Lizzie
Hi all, We need your help! Already some weeks a go me and my friends decided to go on a short trip to Barcelona during summer.After a long search we placed a reservation and accidently paid the amount twice. We contacted our host to tell them the story of...
Latest reply by
Marijn4
I want to put my property up on Airbnb. I'm away quite a bit and I'm looking for help with cleaning, linen and possibly someone to manage my flat. Can anyone recommend soneone who might be able to give me a more personalised service?Thank you.Patrick
Latest reply by
Alice218
Hi all, i just completed the verification process on my profile, successfully i think as it said i was now verified. However, when i look at my profile it still offers me the verify my id option. Should this still be there if i am actually verified? Can s...
Latest reply by
Lizzie
I pressed publish by acccident and I want to postpone my go-live date...I don't have any booking yet, so is it possible to go back to preview status?
Latest reply by
Hilary-And-Ed0
Hi. Thank you to everyone who has helped me with my previous questions. You have been very helpful. I would like to know if I can customise my own cancellation policy. I have a strict cancellation policy, but find the other two options either too prohibi...
Latest reply by
Scott80