My second booking turned out to be not such a postive experience.They gave me 2 stars on cleanliness and I have had no enquiries to book since.My previous guests gave me a great review.I did feel they were booking my place as a last minute option so stayi...
Latest reply by
Maryam-Al-Fakheer0
HiWe are new to hosting with Airbnb and have a Boutique Lodge. We have put out entire lodge on, however, we would also like to offer individual rooms as well. Is this possible and do we enter the information completely separate to the one for the Lodge?...
Latest reply by
Beverley8
Hello, I am writting to the community, because I cannot find the way to write to the Airbnb Support team.Maybe someone can help me. Yesterday there is a customer that used the confirmation email she received from Airbnb to locate our place.It is not the s...
Latest reply by
Lisa14
I know the AirBnB policy is that guests lose the service fee to AirBnB if they decide to cancel a reservation, BUT my guest and I came to a mutual decision for him to cancel the reservation because the conditions of my reservation had changed (i.e., it wa...
Latest reply by
Marietta0
A customer requested 2 special offers so they can pay the first half (specific amount) with corporate card and the rest with personal card? Is the system set up to send out more than one offer for the same order/transaction? Can customers split the bill...
Latest reply by
Oksana4