Help - Page 305 - Airbnb Community

Custom List Message Item

COULD NOT LOAD CALENDAR on App as host.

It’s been over 6 months now. If I click the calendar on iPhone or IPad app it simply spins then I get the message “Could not load calendar - refresh” I can’t check availability, change prices, etc. Just to get the basics out of the way... 1) yes, I’ve del... read more

Created 03-03-2021 | Latest reply 29-06-2021 by Carrie369

in Charleston, SC

Cancel a reservation without penalty once the check-in has already been done?

Hello, I already asked to Airbnb Assistance but I've not yet received a reply, so I also try here because I have a problem with current guests.Two night ago guests arrived but from the day of their arrival there is no current water in the house in the eve... read more

Created 28-06-2021 | Latest reply 29-06-2021 by Antonella612

in Grosseto, Italy

Guest vetting

Hi, I'm new to hosting myself as previously I've used a company co-host. I seem to think that Airbnb do some kind of guest checking but cannot find specific info on the site despite looking. Can someone direct me and can you also say if you do anything be... read more

Created 28-06-2021 | Latest reply 29-06-2021 by Mandy359

in Edinburgh, United Kingdom

Guest and Host service fees in a 'guest cancelled' booking

The issue:Our Guest cancelled and received a 50% refund according to cancellation policy.The reason she cancelled was lockdown in Sydney due to Covid-19 so she could not travel. Air bnb no longer recognises this as an extenuating circumstance, but we wou... read more

Created 28-06-2021 | Latest reply 28-06-2021 by Nicole996

in Cairns North, Australia

Claims

I had a guest check in on july 3 and check out on July 5. I came in with my house keeper only to find that the guest didn't leave us the KEY in the lock box. She had stolen/miss placed it. We find a total mess from a party with damages almost at $1000. I... read more

Created 06-07-2020 | Latest reply 28-06-2021 by Deborah1040

I can't login to my account. I'm using Windows 10.

I can't login to my account. I'm using Windows 10. I get a "try again in 24 hours" message. What a poor service for my guest who has just booked!

Created 28-06-2021 | Latest reply 28-06-2021 by William810

in United Kingdom

Kentucky Sales Tax

Does Airbnb file the sales tax returns for you or just collect the tax? Thanks.

Created 28-06-2021 | Latest reply 28-06-2021 by William810

Airbnb cancelled a reservations for fraud, but guests remains in the comunity

Airbnb canceled a reservation at my apartment because they allegedly flagged this guest as a potential threat and was automatically removed from the community to protect the hosts.However, the guest remains with the active profile and after canceling the ... read more

Created 19-04-2021 | Latest reply 28-06-2021 by Mary419

in Lisbon, Portugal

Who pays the host required security deposit?

Hi everyone We’re quite new to ABB having been hosting for just over a year. We’ve just had our first bad experience of hosting which I suppose in a year, isn’t too bad going!We made a claim against a guest for a missing heater and a badly soiled mattres... read more

Created 20-02-2021 | Latest reply 28-06-2021 by Daniel433

in England, United Kingdom

Too many emails from Airbnb

Is there any way to stop getting emails from Airbnb? I only want to communicate through the app. I've gone to Account > Notifications and turned off everything. I've clicked "unsubscribe from all marketing emails" But I still get email notifications abou... read more

Created 16-01-2021 | Latest reply 28-06-2021 by Sarah977

in Phoenix, AZ

Top contributors

Brian2036

Arkansas, United States

1073

1311
Mike-And-Jane0

England, United Kingdom

3787

3739
Colleen253

Alberta, Canada

2546

5285
Sarah977

Sayulita, Mexico

21085

36353
Andrew0

Berlin, Germany

5339

12592