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New coronavirus

My guesthouse is currently closed for the new coronavirus. I'd like to ask foreign hosts that runs a guesthouse. How does foreign hosts respond to coronaviruse? We can see many closed lodgings, gusethouses and facilities in this Japan. Is it difficu... read more

in Kyoto, Japan in Help
Created 10-05-2020 | Latest reply 10-05-2020 by 旬子0

Hazmat suits for Covid 19 cleaning @ Four Seasons NYC

@Airbnb Noticed considerable conversations regarding AirBNB, cleaning opt out program... Just found this article RE: Four Seasons Hotel, avg room rate $500-$1200/night. They are leading the charge to create industry best pratices. Excerpt from nbc news ar... read more

in Help
Created 09-05-2020 | Latest reply 10-05-2020 by Debra300

What about 2021 reservations for local events? How are you handdling them?

My properties are about 1km from the biggest open air party in the world, the Carnival at Salvador, Brazil. So as you can imagine that is huge for me, I charge 10x the normal amount for that period (Strict Policy). I already have reservations for the 2021... read more

in Salvador, Brazil in Help
Created 09-05-2020 | Latest reply 10-05-2020 by Jessica-and-Henry0

Host canceled question

Hi Community, NooB here on AirBnB, so sorry for the stupid question We have been looking at many places to stay and sometimes we see "The host canceled this reservation ..... before arrival" With the extreme being "The host canceled this reservation the... read more

in Thailand in Help
Created 20-07-2017 | Latest reply 10-05-2020 by Robert4784

It's high time to remove all fees and let guests and hosts win!

The Hospitality industry, and Gig Economy are bound to change dramatically. Airbnb's hosts and "exchange platforms' operators", who once thought they were part of a genuine partnership, are awakening to the cold reality that they were merely pawns to corp... read more

in Cupertino, CA in Help
Created 06-05-2020 | Latest reply 10-05-2020 by Sarah977

Host Cancellations

It seems that as guests we are bound by strict cancellation policies these days, but they do not seem to apply to hosts. Some of us were and are counting on reservations we made well in advance, made plans and spent money around them, only to have hosts ... read more

in NY, NY in Help
Created 10-05-2020 | Latest reply 10-05-2020 by Mark116

Spam booking inquiries

Hello fellow hosts. I’ve recently started receiving spam inquiries where the “guest” is asking to communicate through WhatsApp. I’ve insisted that all communication be done through the Airbnb app and have reported each one but just this morning I received... read more

in Halifax, Canada in Help
Created 10-05-2020 | Latest reply 10-05-2020 by Mike-And-Jane0

Ratings expectations guests vs Airbnb

Hi there, We run a successful Airbnb and have feedback about ratings.The issue is the understanding and expectation of ratings in Airbnb. The hotel industry has a well defined and established ratings system. 5 stars means something really exceptional and ... read more

in Melbourne, Australia in Help
Created 09-05-2020 | Latest reply 10-05-2020 by Andrew0

SuperHost Relief Fund fine print

Just spent 2 hours messaging with the folks at AirBnB support... couldn't get a definitive answer, so wanted to see if anyone here had thoughts. The fine print on the SuperHost Relief Fund eligibility says its by invitation and the criteria for eligibilit... read more

in Afton, VA in Help
Created 02-04-2020 | Latest reply 10-05-2020 by Michelle53

Covid Cleaning Checklist - what about extra cleaning fee?

The Covid cleaning requirements surely represent a "new normal" for this business.The 3 page checklist, added work, added cleaning supplies and products, need to plan empty non-paid nights between stays, are all good initiatives but should not be consider... read more

in Belgium in Help
Created 05-05-2020 | Latest reply 10-05-2020 by Susan1188

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