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Guest shortened stay, what do I need to do to open days back up???

Our guest just shortened their 110 day stay by 40 days. Do I need to wait til they officially change their reservation? Or can I open those days up on my end?

Created 27-12-2021 | Latest reply 28-12-2021 by Thomas2521

in New York, NY

KAREN GUESTS! THEY HATE THE APARTMENT YET DO NOT ACCEPT FULLY REFUND AND LEAVE OUR PROPERTY!

Hello, this is very unusual for us to write but the current guest is making us feel very uncomfortable and it is seems that she is keep giving us bad times with BAD Feedback for our apartment yet she doesn't want to go.From the moment she entered the apar... read more

Created 27-12-2021 | Latest reply 28-12-2021 by Branka-and-Silvia0

in Limassol, Cyprus

Dishonest reviews

We recently had an issue with a guest who’s dog stained some bedding. We requested money right away through the Airbnb app. The guest declined to pay. Airbnb paid out the amount $50. Then the guest wrote a dishonest review, and gave a 2 star rating amo... read more

Created 27-12-2021 | Latest reply 28-12-2021 by Huma0

in Cohasset, CA

Unauthorized rental

I have a tenant renting an apartment of my property without my aproval or permission, how can i report it or stop it..Byron

Created 14-09-2016 | Latest reply 28-12-2021 by Huma0

in Montreal, Canada

setting up a payout account

I recently listed on airbnb and tried setting up Payoneer account. I did not get any feedback from Payoneer. when I tried logging into my account, I must have messed up my password and when I tried resetting the password as suggested, I noted my accou... read more

Created 28-12-2021

in Harare, Zimbabwe

Setting up a Payout system - impossible!

I am a newbie to this. I am a resident of France, but a British national and have bank accounts in France and the UK. I also have a simple Paypal account. NONE of the methods available work for me as my property is in the USA. I cannot get a response fro... read more

Created 02-03-2019 | Latest reply 28-12-2021 by Nyaradzo2

in Saint-Antoine-Cumond, France

Change a date cancelation policy should be updated, to better protect hosts

I am unhappy that hosts are not safe from the change date requests close to a visitors check in, to avoid cancelation, this is a scam many guests are employing- rain in UK means, I have had 2 in the last week- I do not think this should be an option and ... read more

Created 01-05-2021 | Latest reply 28-12-2021 by Scott1450

in Brighton, United Kingdom

Whitelisting an email address

I work for a company that makes guest messaging software for accommodation providers. One of my customers is using guest alias email addresses so they can get their Airbnb messages directly in our software. However, when they reply from our software, Airb... read more

Created 27-12-2021 | Latest reply 28-12-2021 by Davis54

in Longmont, CO

I need help

Hi, I'm Sergio from Colombia, I need an email address or phone number to contact Airbnb support because my guests arrived 10 days ago and I haven't received payment yet.

Created 05-12-2021 | Latest reply 28-12-2021 by Florence775

in Medellín, Colombia

Bad host

My daughter had to find in a rush an Airbnb for one month because of water damage. Her landlord presse her to leave the appartement as soon as possible. So she rented a place, but she made a mistake and rented another Airbnb for $3000/month. She realized ... read more

Created 04-11-2021 | Latest reply 27-12-2021 by Wendy1325

in Montreal, Canada

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