Help

I had a guest coming in tonight and staying until Sunday and I get this message “Something has come up and we will actually be checking in tomorrow. Is there any way we can get a partial refund for tonight?”. My issue is that this is a Friday night, which... Latest reply by Kelly149

Hey Airbnb Community! I own and operate a Toronto based professional property management company with 25+ downtown properties listed on Airbnb. I'm looking for someone (ideally local) to join my team and essentially manage all guest communications. This j...

This is a rather weird story, I hope one of the Airbnb team members is not part of a whole scam. I got a message from a potential guest, with a new profile and no reviews, saying airbnb would refund him for another apartment which had bugs. he said Airbnb... Latest reply by Mark1357

Hi people, I’ll be booking airbnb for my family travelling together. Is it okay if we split the entire duration of 7 days into 3+4 days, and we book from 2 different accounts? One of the account being mine and another, my brothers, both verified. Since he... Latest reply by Emiel1

Dear AirBnb community, I have uploaded my listing several hours ago and it was confirmed, but when I look it up as a guest on the search engine it doesn't show - even if I ask all results to be shown and explore the map. I didn't receive any error message... Latest reply by Miloud0

I have instant booking turned on for one of my listings and received a booking at 1:30 AM while I was asleep. They are only staying for tonight, but their payment is not processing. Because they are due to arrive in a few hours, how should I handle this... Latest reply by Dimitar27

Hi there,I am new to Airbnb. I would like to allow for small pets (dogs). I can't see where I can add a pet deposit. I do have a security deposit but if someone has a pet I'd like to have a bit more to take care of any issues their pet might have or mi... Latest reply by Gary395

I manage a couple of pretty high end townhomes for an owner. The owner insists on a two week minimum stay. He is aware that this severely limits bookings. What is the best way to get exposure on Airbnb for such properties? Latest reply by Anonymous

How is Airbnb in compare to a dedicated hotel rooms?

I have received two emails from Air B&B stating I would receive a partial refund for cancelling a reservation myself and others were unable to attend. This was cancelled a month prior to the date of the reservation. Loads of time for notice!!! Now i am be... Latest reply by Branka-and-Silvia0