Help

This weekend I had a last minute booking for a party of 5 plus 19 month old twins - I had one travel cot but purchased another to accommodate. Tonight I received another enquiry from a family with 3 kids age 2 and under (booking.com on this occasion and ... Latest reply by Helen3

I have a reservation request that is a sales ploy referencing a website I should visit. I want to dismiss it rather than respond but do not know if that will hurt my response rate. Any feedback for me on this?Thank you.Sha Latest reply by Emiel1

Hi, After a renter caused thousands of dollars worth of damage to our home a few years back, we had a policy to only rent renters with at least one review. I recently received a request that we would like to accept for monetary reasons - the rub is that ... Latest reply by Ange2

I only let guests with government ID book, but a generic account for a conference of engineers (no persons name, just the conference name) made a reservation. The conference seems to check out, but then they messaged me that there will be a new guest, ga... Latest reply by Helen3

I've been a traveller (and, later, host) with Airbnb since it launched in the UK - I was such an early adopter, in fact, I was at the launch party and met the founders!A few weeks back, for personal reasons, I cancelled my account. I received an automated... Latest reply by Helen3

Dear Airbnb, We have a lovelyfamily for rent in holidays. In my restrictions I mentioned that our house is available for families onlyA guest made a reservation with 5 friends around 30 years old. I informed her on our restrictions and she asked me to can... Latest reply by Susan151

So, we have a guest that has stayed with us a few times. Each time it has seemed he has gotten more and more comfortable being in our home. The first time he stayed with us, my wife came home to find him bringing up some of our dishes and washing them in ... Latest reply by Helen3

I am getting a 404 error when add a new payout setting. Latest reply by Chris1894

Howdy all,Odd sort of question here-- host has a lockbox, but lockbox is located a notable distance from the property. It's not a huge deal, but was not revealed in advance. (There are other problems with the host; they appear to be using some kind ... Latest reply by Kenneth12

Hi everyone! I just booked my first Airbnb. On the app, it says I was successfully charged the down payment, but nothing has been taken out of my bank account. It has been around 36 hours since I got the notification that I was charged. Does anyone know w... Latest reply by Emerita0