Co-hosting-Reservation Requests not showing up for repeat guests

April3
Level 5
South Lake Tahoe, CA

Co-hosting-Reservation Requests not showing up for repeat guests

I've been co-hosting for my client since before co-hosting was available on Airbnb 😉 When it was added, we switched over from me manually logging into his account, to the co-hosting feaure added by Airbnb. My client had been on the airbnb platform for around 5 years, and we have noticed that when a request comes through for one of his repeat guests, I don't get the notification on my account. Seems to be some sort of glitch related to me not being abe to see conversations prior to me becoming a co-host on his account. Has anyone else experienced this, or know if it has been resolved? I can still login to his account to respond to these requests, but obviously this is not ideal. 

Thanks for any input!

1 Reply 1

@April3 - this sounds like a bug or a feature that needs to be added.  You can log a bug here: 

https://www.airbnb.ca/help/feedback

or post a new feature request in Host Voice: 

https://community.withairbnb.com/t5/Host-Voice/idb-p/host-voice