I recently had a guest who trashed my guest-room ,Airbnb came to help me recoup the costs of all the damaged items.
How it works:
You must first contact the guest through the Resolution Center. Once your request is posted, the guest can accept the request, offer an alternate amount, or decline the request. If the guest agrees to your request through the Resolution Center, the amount requested will automatically be remitted to you within 24 hours. If the guest does not accept the request, you or your guest may ask that Airbnb mediate a resolution 72 hours after the request has been published. An Airbnb representative will review the claim and make a determination. In cases where a security deposit award is made, they’ll communicate the amount to be paid and will process a payment to your preferred payout method on file.
Airbnb Trust and safety team is a critical component of Airbnb’s success. They understood my need and helped me to provide a truly great expereience in resolving my case that too in a very short span of time.
Such an assistance from airbnb is truly encouraging and goes a long way in instilling faith of the hosts on airbnb and we feel assured that airbnb is always there for its hosts and travellers alike. I really appreciate the timely assistance provided by the team and assuaging my concern.
P.S - I wont be able to share the amount details with community.
Thank you so much Airbnb.
Reagrds,
Vaishali & Nehal.