To start off, I'm trying to decide if I need to ask my guest to find another Airbnb. I'll describe his situation first.
He was apparently hit by a car recently while he was on foot, and his behavior and speech make it seem as though he suffered a brain injury. He was in a facility for a few weeks and decided he didn't like it there. He claims he was in another Airbnb for 2 weeks, and he's booked mine for 2 weeks. I can't see his booking or review history, so I can't tell if he's telling the truth.
My listing he's in is a private room with a shared bathroom (shared with another listed room, I don't use that BR) and use of the kitchen AFTER they've talked to me. This is so that I can explain where everything is and my cleaning standards for when they finish using it. I also remodeled my kitchen myself, and I've been working to keep it as new as possible. Every guest before him has respected my wishes.
He arrived while I was away from the house. I'm low on groceries, because I need to go shopping. I got home, and he had completely filled my refrigerator and put a LOT of food out on the counter without talking to me about using the kitchen despite the fact that I send that as part of my welcome message along with door codes and such. The next morning I talked to him and he moved his items into a smaller space in the fridge, but only after he got visually upset about the whole thing.
The next day while I was out working, he rearranged ALL of the cabinets in my kitchen and the pot rack hanging above the island. I've had over 40 guests, and he's the first person that ever decided to rearrange everything. I told him that was unacceptable. I asked him how he would feel if I went into his bedroom and rearranged all of his stuff, because with his brain injury, he's at the emotional and awareness maturity of a pre-teen (possibly a 10yr old), and I'm trying to get him to see how his actions are wrong... which puts me in the situation that I'm essentially babysitting someone's adult child.
When I got home the next day, he had spilled something on the counter and didn't clean it. It was some sort of a brown stain smeared all over the counter beside my sink. I asked him to clean it, he said he would but didn't. A little later, I asked him to clean it again... he said he would, but didn't. And still later, I asked him to clean it, he said he would, so I asked him when... he got up to clean it then, but he doesn't know how to clean... and he was angry the whole time he was cleaning it.
Today is his 3rd day of his 2-week booking. I don't know if I can handle this. I'm not his mom, but I feel like I have to be his mom. He may be an adult by age, but he's a child by mental and emotional ability. I honestly think he should be in an assisted living facility for traumatic brain injury. I am legitimately nervous that he's going to accidentally burn my house down while I'm gone.
What would you do in my situation?