They have an appeals process, laid out in their TOS under arbitration. The problem is that it may cost you up to $200 to appeal. 😕
https://www.airbnb.com/terms#sec19
I have a real problem with this company, who survey EVERY element of the transaction, barring their own. We get surveys about the individual CS agents, but where can we point out that policy is bad? Where do we get to rate their job on providing a stable platform? On ease of use? On reliability of background checks?
My employer surveys us at least 2x/year, including questions like "In the last 6 months, have you considered leaving the organization?"
That kind of indicator is helpful to identify dissatisfaction before the workforce walks out the door.
I tell you, I consider leaving THIS organization A LOT. I don't think I'm the only one.