Payout Issue - Escalation Suggestion

[Michael1408]

Hello, I'm seeking some guidance in resolving a payout issue for a cancelled reservation.  For some unknown reason AirBnB withheld $167 from that payout.  I've opened up three support tickets and all have been closed without a resolution or even a notification of why the support ticket had been closed.  I am completly frustated at this point and have spent at least 6 hours on the phone tryint to resolve.  Can anyone please offer a suggestion on escalating this to a case manager who can address and resolve?  Thank you much in advance!

[Shelley87]

I have similar situation - Airbnb simply stops responding