We hosted a 7 person group that included a set of twins. The renter claim she hid the guest book from her children so well that she couln't find it herself. However, she assured me that it was in the home somewhere. Three of us searched the entire house and no sign of it anywhere. I'm inclined to think she allowed them to write in it and threw it out.
We are seriously distraught about it! We had the most imcredible notes and letters, and reviews in this book along with peoples names and location. Not to mention the pride we had and the joy we felt coming into the house to read it.
she had other fee's for extra cleaning services and I charged for those first as I had hoped her memory would recall the books location. Not until I requested $500 security deposit did she respond. Airbnb told us they can't help because we didn't request it until after the next renter checked in yet, you can't put more than one claim in at a time.
What do you think about the situation? How would you feel? how would you handle this now?
William & Marie
The Mermaids Song
Seaside Oregon