Weekly discount not showing up

[Kain0]

Hi, I have a 10% weekly discount applied to all of my listings. It works on some but not others.

I just had a guest book with me for 8 nights through instant book (strict cancellation). Now they are asking why the 10% discount did not apply to their booking (yet they still booked). 

How do I know if the 10% applied or not? My listing had a range of nightly prices over this week due to a public holiday so I cannot tell if they recieved the discount or not. It is not shown anywhere in the confirmation. 

I did a test on later dates for the same listing and the weekly discount was not working. 

Any help or advice would be much appreciated. 

Thanks

[Emiel1]

Hi,

You have multiple listings. Which one are we talking about ? Please provide direct link.

Best, Emiel

[Kain0]

Thanks for the response, here is the link

https://www.airbnb.co.nz/rooms/20976800?s=51

[Emiel1]

HI,

Listing says weekly discount 10%, monthly 30%

But it's not calculated (it is ignored), whatever dates I try to book. You can try/see it yourself.

Alternative: got to the calender (the big one you manage for availability etc..), select an available week, click on the right: what do guests pay

Best regards,Emiel

[Kain0]

Thanks for the reply.

Do you know how I can stop the weekly discount being ignored? 

It works for some of my other listings.

Thanks

Kain

[Emiel1]

HI,

It's not ony the weekly, but also the monthly discount which is ignored.

Maybe check if one off those is interfering:

https://www.airbnb.co.nz/help/article/1233/how-do-i-set-custom-weekly-or-monthly-pricing

https://www.airbnb.co.nz/help/article/2061/how-do-rule-sets-work

Otherwise i don't know what's causing the trouble.

Best regards,

Emiel

[Kain0]

I just turned off the weekly discount and turned it back on. Seems like it's working now. 

I will attempt to refund the guest 10%. 

[Emiel1]

HI,

OK, good to know about this trick ! I noticed on your listing it's calculated now !

BTW If guest has a confirmed reservation and not checked-in allready, you can simply change the reservation (option in reservations list) and correct the price.

Best, Emiel

[Kain0]

Thank you for your help.

Looks like the old trick 'turn it off and back on again' worked in this case. 

One more question: Do you know if it's possible to look back at a booking and see what they paid for each night of their stay? 

Cheers

[Kain0]