Hosting

I had a guest request a reservation for a night that he didn't actually want. Instead, he wanted a night that was already blocked on my calendar, and hoped that I might be able to free that up for him. I couldn't, so I declined his reservation request. Ev... Latest reply by Jennifer3267

I recently hosted a guest who made me nuts. As soon as the booking went through, I started getting the inquiries. First, it was “Send food recommendations”. Then it was- where do I go for a haircut, yoga class? Is the pool going to be free for just me? I’... Latest reply by Huma0

hi, I'm looking for advice from any book keepers out there, how would you post the Airbnb transaction data* to a chart of accounts?(*downloadable from Airbnb as a csv file) Each record links a payment entry with an amount accrued to a booking. Sometimes m... Latest reply by Karol22

I have been hosting for 2 years and always received payment on time from AirBnb. In June i received an email saying that due to one of various reasons that i would need to be Business Verified and sent a link to a page to update my details. The link onl... Latest reply by Julie4443

On previous versions of the Airbnb website and app there used to be a dashboard showing who is checking in and out each day. This appears to have disappeared, and the calendar that replaces this is not reliable (eg I have a confirmed booking arriving toda... Latest reply by Karen2798

Fellow hosts, we have just filed a BBB complaint on Airbnb's public review system and policy. We have contacted Airbnb about a Guest review that is based on known and proven wrong facts, but Airbnb Case Manager said they refused to remove it. Airbnb would... Latest reply by Sarah977

I have my listing set for "one day before and after prep time" but the system does not seem smart enough to know that it doesn't need to double this up. so if i have two adjacent bookings, it blocks off two days between them for cleaning/prep instead of o... Latest reply by Chris15982

After having a guest smoke in my home and making in inhabitable for 3 days, I got denied reimbursement. I had to cancel an incoming guest reservation AND I had to do deep cleaning for 3 straight days. I even got a company come out and do ozone cleaning fo... Latest reply by Emilie

I have a small 1 bedroom guest suite that gets mostly 2 night, 3 night stays. I have a day job so I can't do all the cleaning myself on turnover. The cleaning is typically minimal, make up the bed, clean kitchen and bath and vacuum. I can do it in an hou... Latest reply by Karol22

A guest has a broken ankle but her reservation is under strict cancel policy in my settings.I have changed the setting to flexible to help her, but she cannot get full refund.is she locked in strict?how can I get her the full refund?thx everyone. Latest reply by Karol22