Hosting

Custom List Message Item

How to change order of items in my Guidebook?

I have been adding new items occasionally to my Guidebook and would like to change the order in which they are listed. Can someone enlighten me? Thanks

Created 09-10-2019 | Latest reply 21-04-2022 by Elizabeth--And-Jeff-Too-0

in Omaha, NE

Dark Towels.. yes or meh?

For the past several months I have moved over to the Dark Side! (Think Film Noir!) Originally I got white to be able to bleach them but almost never use bleach anymore. Also every time I get new towels or sheets that's when guest stain them! These are nic... read more

Created 01-04-2022 | Latest reply 21-04-2022 by Robin4

in Charleston, SC

Guest ID verification issues

I got this message with an ‘awaiting verification’ pending request, “…having issues with the authentication Airbnb app. I’ve tried booking your place twice but the app cannot access my camera. I’m going to try again, hopefully we don’t miss out on staying... read more

Created 31-03-2022 | Latest reply 20-04-2022 by Louise1073

in Alberta, Canada

When a guest wants a refund and you don't agree

Hey guys, My name is Julien and this weekend was to be my first hosting experience, had guests fly in from Canada. I have a small studio apartment in San Diego, for which I'll provide the link for you to view. Since it's a studio I have a couch that expan... read more

Created 26-08-2017 | Latest reply 20-04-2022 by Erin5946

in San Diego, CA

[Privacy issue] How to hide the detail of my reviews (from Host)

I just checked all my reviews received from the Hosts, it really freak me out. 1. It has the location and time, could know when and where I went since I started using Airbnb. 2. It has the full content of the review, and it totally out of control. I do no... read more

Created 08-05-2018 | Latest reply 20-04-2022 by Ansuman0

in Mountain View, CA

Host initiating a reservation?

Is there a way for me as host to send a request for reservation to the potential guest before they request dates?

Created 20-04-2022 | Latest reply 20-04-2022 by Emiel1

in Dana Point, CA

How do I change my cohost to primary host?

I won't be hosting the space from now on; my co-host will take over. However, I cannot find out how to change my cohost to primary host - help please!

Created 26-03-2018 | Latest reply 20-04-2022 by Deann216

in Phnom Penh, Cambodia

Promo Codes - Friends and Family

How would I offer something like a promo code to friends and family who want to use our place? I am aware of the ability to offer a discount but I don't want to have to manually do it each time. So if I have ski patroller friends who want to stay at ou... read more

Created 28-05-2021 | Latest reply 20-04-2022 by Raymond390

in Sacramento, CA

Availability and Taxes (VAT)

I listed my home in the Turks and Caicos. I set the availability and when a user selects available dates and clicks through, they get a message that the dates are no longer available. Also, where do I put the additional 12% VAT tax that needs to be charg... read more

Created 21-02-2018 | Latest reply 20-04-2022 by Jeremy583

"Identity Verified" vs "Government ID" verified

I had an inquiry from a potential guest with a brand new account and zero info except for their first name. I encouraged the completion of their profile, including ID Verification, and to get back with me. They wrote back quickly after making some updates... read more

Created 14-04-2022 | Latest reply 20-04-2022 by Kacey7