Hosting

I had a guest cancel 17 days ago and we operate with a strict cancellation policy. It says we are owed $219 as part of our terms under "Strict cancellation policy" yet no money has gone into my nominated account. I have indicated I will refund additional ... Latest reply by Kelly149

Hello, I wonder if someone can help with a false review written by a guest. The guest asked for 6 beds, but had paid for 3 only. I wrote them a message saying they must alter the reservation and pay for the extra beds. No respond. Later they showed up and... Latest reply by Deborah135

A prospective guest asked for some further information, but when I clicked on send message, nothing happened. Tried two browsers: same result. Latest reply by Mary806

https://pip.cbrehotels.com/docs/default-source/Airbnb/an_analysis_of_airbnb_in_the_united_states.pdf?sfvrsn=2 Page 8 has much to offer if you are planning on expanding your Airbnb offering. The whole report is nicely put together, and Airbnb itself would ... Latest reply by Pete28

Please see attached screen shot below. One of my guests wants to cancel but Airbnb threatens me with penalties. Why should I be responsible for penalties if my GUEST wants to cancel and not me? What should I do? Latest reply by Lizzie

I always try to find my apartment, but I never find!Just asked for a apartment in Ipanema from March 21 to 28 for 8 people and airbnb gave me 152 option, but NOT mine...Whats is happening?https://www.airbnb.com/manage-your-space/3123868/detailsThanks,Ana Latest reply by Steve143

Like a lot of hosts, on occasion I bitch and moan about Airbnb. I sometimes feel unsupported and frustrated by you. However, I thought I would take a moment to thank you for getting it right 99% of the time. If you had not started your business, I would n... Latest reply by Chris775

Many other large tech companies provide a uservoice site (basically a ranked list of feature requests which customers can vote on, and the company can then fix or comment on). Rather than have endless discussions, I think Airbnb would be much more product... Latest reply by Pete28

We had a guest that couldn't make it to our place last weekend because of the snow, they told us 2 hours after check in then cancelled the reservation the next day (they were due to stay for 2 days). They contacted airbnb for a refund for "exceptional ci... Latest reply by Alexandra316

Hi Guys All you knowledgable folk out there, we need help. We currently have a really old fashioned key safe that we can't change the code on so every guest gets the same code which is obviously a hige secrutiy risk. We'd like to offer a digital key box...