Hosting

I recently sent a pre-approval to a booking request, and then had to retract the pre-approval due to being notified of some building work commencing at my home. I quickly (within a few hours) drafted a message as I always like to send a personal message t... Latest reply by Sarah977

I have been on AirBNB and another site for several years. The other site allows me to have my guests purchase a damage insurance policy that protects me (and them) against accidental damages, up to a preset amount. I recently had a guest do a great deal o... Latest reply by Yvonne41

Hi everyone! I am new to hosting and I was wondering what people say to guests who request full refunds on non-refundable or only partially refundable bookings? So far I have had two people ask for refunds -- one who canceled the same day and one who canc... Latest reply by Jean5467

asking for a friend Latest reply by Dale711

Just wondering wether anyone in the UK has installed an August smartlock with the Keypad accessory? I understand you need an American style deadbolt, but thats not a problem... I'd be interested to hear from anyone who has. Is there any other smartlocks ... Latest reply by Jahanzeb0

I have been hosting since the first of January. I have two really nice rooms that I have dedicated to AirBNB in my house. The rooms are in a separate wing with a separate door. I keep the rooms immaculately clean as well as the shared bathroom. I have... Latest reply by Robin4

I am interested in finding ways to personalize and/or create a more engaging experience for guests upon arrival. Has anyone experimented with supplementing their welcome message with a quick welcome video or other mechanism for oreinting guests to the hom... Latest reply by Laura2592

When I started my own listing 18 months ago I bought hotel-style individual toiletries to leave in the guest room when guests checked-in. Almost all guests would use them, take them home or comment on them- but I suppose only because I provided them...th... Latest reply by Casey241

Even when I have a strong cell connection when WiFi isn't available, my Outlook and Apple email work seamlessly. No so when I'm trying to reply to an email inquiry using the iPhone app. I have an iPhone XS. Any suggestions would be appreciated!Steve Latest reply by Kellee4

Hello, can someone confirm us that using the Airbnb App guest can only book up to 12 months window even if the announcement is set up as "all date available in the future"?I have just checked also and it's seems correct what my guest is telling me. On the... Latest reply by Dave1020