Couldn’t agree more. I’ve had an argument that has remained unsolved for six weeks and running with ‘customer service’ because Airbnb blocked my payouts, without being able to explain why they’d done it.
They produce every knee-jerk explanation under the sun (that their customer service apes learnt in their training) about how bank processing times are at fault.
However I explained to them that bank processing times are limited to two days in the EU (which they all abide by) and that if the payout is stuck in the ,upcoming payouts’ column and has not yet moved to the ,completed payouts’ column, then bank processing times are not applicable, as it is then obvious (to anyone with more than one brain cell) that the payout is stuck internally in Airbnb’s system.
Six weeks on, the fifteenth ,customer service’ agent is still in denial that anything can be amiss with the worldwide apartment Scientology sect that Airbnb has become and is still intellectually flailing around, hammering function keys with their fists, hoping that the problem will somehow disappear into the ether!
I’ve removed all four of my properties in the meantime. They don’t care.
