Booked a 6 month stay in a Baltimore AirBnB, from Jan 1 2023 thru Jun 30 2023. On Jan 9th, picked up the kitchen trash can, I saw a mouse run from behind the trash can to the side of the back door. Contacted the host. She said "Oh no. May I have photo of its exit? I will have the contractor check the area. Can you tell where it is entering?" I took pictures of around the where It disappeared.
I informed her that I am not wanting to stay there anymore.
Host response,
I understand you desire to cancel with the appearance of the mouse. Is there something I can do that may help or have you reconsider? Would it help if I scheduled a regular extermination service?
Unfortunately, in row homes in the city connected to others it is difficult to guarantee these critters will never appear. If you want a greater guarantee o this you would likely need a place with new construction in a high rise or detached home further out and have no food out on any surface (crumbs, food not contained in glass jars, or trash in unclear containers).
I am happy to help trouble shoot and resolve things or help if there is anything I can do to change your mind about your stay.
On Tuesday Jan 10 2023, at 4AM, went to get a drink of water. Turned the light on, there was a rat on the table checking out the croissant in the plastic container. Sent the host a message immediately.
Host response,
Oh no! That's very scary.
I completely understand.
When you cancel. They may charge you a penalty. I will refund that manually on my end if they don't.
I have never seen or had a rat in the house....any house. I will have an exterminator come and do a full assessment when you leave.
Moved out on Wednesday Jan 10 2023. The hose agreed to give me a refund.
Host response,
Good evening, I calculated the refund. It appears on my end that Airbnb charged you $1391.20 for 180 nights. I subtracted the cost of the nights you stayed (10 nights at $35/night) $350 from this to reach a refund of $1041.21
Once I receive payment from Airbnb and you confirm this amount, I can send a refund.
I cancelled my stay with AirBnB, they charged my card $919.70. So, I paid $2164.70 for 10 days.
Finally got AirBnB to give me a refund of $645.00
Jan 13, 2023 message from host,
Hi Steve, Airbnb contacted me to share that you reported the issues related to your stay. As a result they have now taken over the refund processo I can no longer manually issue it. They will handle the refund process. Inn questions relates to the refund should be directed to them.
After having a couple of conversation with AirBnB, plus waiting. Got this message.
Hi Steve,
**
According to the host,
I definitely did not decline the refund. I did however tell them that they have my permission to make the ultimate decision on my behalf and provide a refund as they deemed appropriate based on their policies. I am sorry to hear the final outcome was not what you expected but I am happy to hear that you are not still waiting for them to send a refund.
Thank you again for your stay. I do hope you settled comfortably elsewhere.
So I'm still at it with AirBnB
**[Private conversation removed in line with the Community Center Guidelines]
