Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi everyone I have a guest for the last two weeks he is retired. He started walking in the common areas with a bathroom robe on showing his bare chest. I have a single woman staying in one of the rooms. She found him in the kitchen with a shirt and under... Latest reply by Sarah977

I'm really new at this. Just listed a few days ago, and have been getting bookings and inquiries. (Yay!) Today, I had 2 different inquiries, one for a 6 day stay, and one for a week. I answered their questions promptly, and pre-approved them to book. ... Latest reply by Sarah977

I am new to hosting, and have my first guests arriving in about a week. I've been really pleased to have several reservations booked quickly, almost as soon as our listing went live. I would really like feedback on our listing. One concern i have is: Are... Latest reply by Sarah977

Hi there the situation is the following The guest booked accommodation last minute for 3 nights. After that no communication at all, i told him that the check-in window will close at 10pm but I can wait until 10.30pm. No response until midnight or so - i ... Latest reply by Anonymous

does anyone feel like lately or during this whole pandemic that host like us need to give out more refund whenever there is a issue or a attempt to seek refund from guest with bogus issue or non-issues? here its my story one of my listing recently host a ... Latest reply by Branka-and-Silvia0

Hi everyone! I have a guest that booked for 6 days, checks out tomorrow. She called me at 6:30 am this morning, I answered immediately. She was hearing noises upstairs, likely in the attic. I have a rural listing and it’s possible a squirrel or raccoon go... Latest reply by Katja202

Hello all, We have a guest arriving the second week in May, staying for a week. She started by telling us (before we confirmed) that it would be 4 people on most of the nights - herself, her husband, her two-year-old grandson and her 88-year-old mother-... Latest reply by Michelle53

Hi there, I am new to hosting and am wondering if one should check in on guests who are staying longer, like over 20 days. Do I ask if everything’s going well at the house? Do I ask if they need anything beyond the plentiful necessities I stocked before t... Latest reply by Yiping2

Does anyone in NZ have ideas for promoting their BNB, apart from the % discounts there are no post COVID promotions. Latest reply by Stephanie1933

Writing house rules is something of an art form. Many of us never really think about them until someone does something that makes you realize you need to add to the list. Over time, the list grows to the proportions of the Great American Novel and gues... Latest reply by M199