Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This is with utter disgust that, I booked an Airbnb in Canada for a week and cancelled it due to personal reasons. Now, my cancellation was within the stipulated time and I was supposed to get my refund 2 weeks ago and since then, I have made 100 calls to... Latest reply by Veenu4

I’m not a host I was going to be a guest, I made reservations to be a guest with Holly and Chris in Cedar Rapids Iowa a month before arriving, my reason for going to Iowa was for work because I’m a travel nurse unfortunately my contract got canceled 4 day... Latest reply by Frank1907

Adding special important info such as no drugs allowed, and can I get notified? Choose to accept or decline bookings?**[Title and content updated for relevancy by Community Manager] Latest reply by Helen3

Hi! I'm new to hosting and have an inquiry from a guest with this review: helpful messagesrespectfulexcessive garbagemessy kitchen ruined bed linens I'm torn about renting to him and don't know if my expectations are not realistic. Our rental is our prima... Latest reply by Colleen565

Good afternoon everybody My cleaning lady spent hours cleaning my apartment before my guests arrive. My cat was rehomed for a month in my family before going to travel and I guess she missed a few cat hair on the couch and apparently on washed sheets (mus... Latest reply by Carolyn22

Why does Airbnb allow companies that act as property managers to make up names and use stock internet photos showing the hosts as someone that is fake while not disclosing they are a managment company? How is that ethical? When I use Airbnb as a guest, ... Latest reply by David11013

Guests attempting to book but the booking is not allowed - receiving an error message related to the calendar. Latest reply by Paula

Any other hosts feel frustrated that in the last week or two their upcoming guests no longer receive emailed check-in instructions? Yes, they checked their spam. Yes I have the 'Infor for guests' filled in This used to be so flawless and helpful to me... Latest reply by Justin1813

Hello! We just received a request for a couple and their 2 dogs to book for Thanksgiving. They have 1 stay since 2015 and no reviews. What are questions I can ask to feel more comfortable accepting? Thanks! Latest reply by Bhumika

I have a question about a guest wanting to cancel their reservation and get a full refund even though I have a firm cancellation policy.I have been very fortunate to have our farm-stay rented pretty much every weekend, howeverafter a few last minute cance... Latest reply by Bhumika